SHIPPING & DELIVERY POLICY

Last Updated: November 10, 2026

This policy explains order preparation, shipping charges, delivery estimates, tracking, and assistance with delivery issues for purchases from Weprano.

For shipping inquiries, contact service@weprano.com. Please include your order number and the email address used at checkout.

1. PROCESSING AND DELIVERY AT A GLANCE

• Order Processing: Approximately 1–3 business days after payment confirmation.

• Estimated Transit Time: Approximately 10–20 business days after dispatch.

• Standard Shipping Fee: $5.99 USD per order, unless a promotional adjustment is shown at checkout.

Processing time and transit time are separate. The delivery estimate begins when the order is dispatched, rather than when the purchase is made.

These timeframes are estimates, not guaranteed arrival dates.

2. PREPARING YOUR ORDER

Orders are prepared for dispatch after payment has been confirmed.

Order preparation may include:

• Order and payment verification.

• Selection of Christmas ornaments and decorative products.

• Checking product designs, colors, and available options.

• Checking included hanging accessories and decorative components.

• Product quality checks.

• Protective packaging and shipping label preparation.

Orders received on weekends or public holidays generally begin processing on the next business day.

Additional processing time may be needed during peak shopping periods or if payment or order details require verification.

Once your order is dispatched, we will send a shipping notification to your checkout email address, with tracking details when available.

3. SHIPPING AVAILABILITY AND CHARGES

We arrange international shipping to supported destinations. Availability for your address is determined during checkout.

Standard shipping costs $5.99 USD per order. Any applicable shipping promotion or adjustment will appear in your checkout summary.

Please review the shipping charge and delivery address before completing payment. If your destination is unavailable at checkout, contact us before ordering.

4. ESTIMATED ARRIVAL TIMES

International shipments generally take 10–20 business days after dispatch.

Actual transit times depend on the destination, carrier services, customs clearance, and local delivery conditions. Remote destinations or temporary transport disruptions may require additional time.

If your shipment exceeds the estimated delivery window, please contact us so we can review its status and assist with the next steps.

5. TRACKING YOUR SHIPMENT

Tracking details will be emailed when available after dispatch. You can follow the shipment through the carrier's tracking service or a tracking platform such as 17TRACK.

Initial tracking activity may take approximately 24–72 hours to appear. Tracking can also pause between carrier scans or while a parcel moves between international facilities.

Please contact us if:

• Tracking remains inactive beyond the initial update period.

• There has been no new tracking event for more than 7 consecutive days.

• The shipment has passed its estimated delivery window.

• You notice an address, delivery, or carrier exception.

These timeframes are guidance for seeking assistance and do not restrict your right to contact us earlier.

6. ORDERS SENT IN MULTIPLE PARCELS

Items from the same order may be shipped separately depending on availability and fulfillment arrangements.

For example, Christmas tree ornaments, embroidered felt decorations, sentimental gift ornaments, and other decorative products may be dispatched in separate parcels.

Separate parcels may have different tracking numbers and arrival dates. Please check your shipping notifications to see whether additional packages are still in transit.

If an item appears to be missing, contact us with your order number and details of the parcels received.

7. ADDRESS CORRECTIONS AND ORDER CHANGES

Please check your delivery details carefully before placing an order.

If you need to correct an address or request an order adjustment, email us as soon as possible, preferably within 12 hours of purchase.

Email Subject: Urgent: Shipping or Order Correction

Please include:

• Your order number.

• The email address used at checkout.

• The original delivery information.

• The corrected details or requested change.

We will check whether the request can still be accommodated. Changes are not guaranteed, even within this period, because preparation or dispatch may already have begun.

For parcels already in transit, the carrier may be able to advise whether redirection is available. You may also contact us for assistance.

8. DELIVERY ATTEMPTS AND COLLECTION

A carrier may leave delivery instructions, arrange another attempt, or hold a parcel for collection.

Please monitor tracking and respond to carrier notifications. Incomplete addresses, missed collection deadlines, or unavailable recipients may lead to delays or a returned shipment.

If your parcel is held, returned, or cannot be delivered, contact us. We will review the reason and explain the available options.

Any additional charges will depend on the circumstances and applicable law and will be explained before you agree to a further service.

9. DELAYED OR MISSING PARCELS

Delays can result from customs inspections, severe weather, public holidays, carrier backlogs, transport interruptions, or local delivery restrictions.

If a shipment appears delayed or lost, contact us with your order number and tracking details. You do not need to obtain a carrier loss confirmation before asking us for help.

We will review the tracking information and, where appropriate, raise an inquiry with the carrier.

Depending on the findings and applicable consumer rights, an appropriate resolution may include a replacement or refund.

A temporary gap in tracking does not, by itself, establish that a parcel has been lost.

10. TRACKING SAYS "DELIVERED," BUT YOU CANNOT FIND THE PARCEL

Please check:

1. Your mailbox, entrance, porch, and other usual delivery locations.

2. Whether a household member or authorized recipient accepted the parcel.

3. Carrier delivery photographs or location notes, if available.

4. Whether the parcel was left with a neighbor, building reception, or collection point.

If it is still missing, contact the carrier and notify us at service@weprano.com.

We will review the circumstances and available delivery evidence.

A "Delivered" tracking status does not automatically prevent further investigation or a remedy required by law.

11. DAMAGED DELIVERIES

If a parcel or decorative product arrives damaged, contact us promptly with your order number and clear photographs of the item, packaging, and shipping label where available.

For Christmas ornaments, wooden heart decorations, embroidered felt ornaments, and other decorative hanging products, please include photographs showing any cracks, broken components, damaged decorative details, or missing accessories.

Please retain the packaging and damaged item while the issue is being reviewed, as they may help with a carrier inquiry.

Our Return & Refund Policy provides further information about damaged, defective, or incorrect items.

12. CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination authorities.

Unless included at checkout or otherwise required by law, these charges are payable by the recipient.

Please review applicable import requirements before ordering. Customs inspections or requests for additional information may affect delivery times.

13. YOUR CONSUMER RIGHTS

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded.

Delivery estimates, carrier investigations, and reporting guidance do not remove our obligations under applicable consumer protection law.

14. SHIPPING SUPPORT AND COMPANY INFORMATION

For assistance with tracking, delivery, or an address correction, please contact:

Store Name: Weprano

Email:
service@weprano.com

Phone:
+1 9202763374

Website:
https://weprano.com

Operated by:
Guangzhou Yuexin Network Technology Co., Ltd.

Business License Entity:
Guangzhou Yuexin Network Technology Co., Ltd.

Registered Address:
Unit A46, Room 602, No. 69 Xianlie Middle Road,
Yuexiu District, Guangzhou, Guangdong, China

The registered address identifies our business and is not a confirmed dispatch or return location. Please contact customer support for return instructions before sending any parcel.

When contacting us about a shipment, include your order number, checkout email address, tracking number if available, and a brief description of the issue.

Weprano is committed to providing clear shipping information, careful order preparation, and reliable customer support.