Terms of Service

TERMS OF SERVICE

Last Updated: November 10, 2026

1. ABOUT WEPRANO AND THESE TERMS

These Terms of Service apply to your use of weprano.com and purchases made through our online store.

Weprano is operated by Guangzhou Yuexin Network Technology Co., Ltd. Throughout these Terms, "we," "us," and "our" refer to this company.

Our store specializes in decorative hanging ornaments, Christmas decorations, sentimental keepsake gifts, friendship ornaments, coworker gifts, and decorative accessories for seasonal celebrations and special occasions.

Please read these Terms before using our services or placing an order. Our Privacy Policy, Shipping Policy, and Return & Refund Policy provide additional information relevant to your shopping experience.

2. USING OUR STORE

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to place an order independently. You must also have the legal capacity to enter into the transaction.

Please provide accurate and complete information when contacting us, creating an account, or making a purchase.

You agree to use our website lawfully and without interfering with its security, functionality, or other customers' access.

3. PRODUCT DETAILS AND YOUR SELECTION

We aim to provide accurate descriptions, images, prices, and availability information for our decorative products and gift items.

Our product collections may include:

  • Christmas Tree Ornaments: Festive hanging decorations and Christmas-themed ornaments.

  • Sentimental Gift Ornaments: Decorative keepsakes featuring thoughtful messages and meaningful designs.

  • Friendship & Coworker Gifts: Decorative ornaments celebrating friendship, appreciation, and special relationships.

  • Embroidered Felt Ornaments: Finished felt bird ornaments and other textile-inspired decorative pieces.

  • Wooden Heart Decorations: Heart-shaped decorative pieces featuring sentimental messages and decorative details.

  • Seasonal Decorative Accessories: Christmas decorations and other finished hanging ornaments for festive displays.

Please review the selected product's dimensions, materials, colors, available options, package contents, and hanging instructions before ordering.

For decorative hanging products, check whether hanging strings, hooks, or other display accessories are included.

Colors may appear differently depending on your screen and lighting. Product materials, dimensions, patterns, and included components should be reviewed on the relevant product page.

We may update listings or discontinue products. If a material error affects an existing order, we will contact you and address the matter in accordance with applicable law.

Nothing in this section limits your rights regarding defective, damaged, incorrect, or materially misdescribed products.

4. PLACING AN ORDER

Submitting an order is a request to purchase the selected items. Orders are subject to acceptance, product availability, and payment verification.

An order confirmation email acknowledges receipt of your order and does not, by itself, guarantee dispatch.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, a material pricing error, unsuccessful payment verification, or suspected fraud.

Where payment has already been collected for an order we cancel, we will arrange the applicable refund.

Please check your product selections, quantities, package contents, shipping address, and contact details before completing your purchase.

5. PRICES AND PAYMENTS

The product price, available payment methods, and applicable checkout charges are displayed before you complete your purchase.

We accept the payment methods made available through our checkout system.

You are responsible for reviewing the total and authorizing payment using a method you are entitled to use.

Payments are handled through third-party payment providers. Their services may be subject to their own terms and privacy notices.

Prices and promotions may change for future purchases. Such changes do not automatically alter the price of an order already accepted.

Your bank or payment provider may apply currency conversion charges or other fees according to your agreement with them.

6. SHIPPING AND ORDER CHANGES

Please refer to our Shipping & Delivery Policy for order processing estimates, transit times, shipping charges, tracking information, and delivery assistance.

Our general shipping arrangements are:

  • Order Processing: Approximately 1–3 business days after payment confirmation.

  • Standard Shipping Fee: $5.99 USD per order, unless a promotional adjustment is shown at checkout.

  • Estimated Transit Time: Approximately 10–20 business days after dispatch.

Delivery timeframes are estimates and are not guaranteed arrival dates.

Customs procedures, carrier disruptions, weather, and other circumstances may affect delivery.

Please check your shipping address carefully before submitting an order.

If you need to correct an address, change an item, or request cancellation, contact service@weprano.com as soon as possible, preferably within 12 hours of purchase.

Our ability to make a change depends on the order's processing and dispatch status. Requests cannot be guaranteed once fulfillment has progressed.

Any mandatory cancellation rights or delivery remedies available under applicable law remain unaffected.

7. INTERNATIONAL CHARGES

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination authorities.

Unless stated as included at checkout or otherwise required by law, these charges are the customer's responsibility.

Please review the checkout information and any relevant import requirements before purchasing.

Customs processing may also affect delivery estimates. This does not remove any responsibility we have under applicable consumer protection law.

8. RETURNS, REFUNDS, AND PRODUCT ISSUES

Our Return & Refund Policy explains the return request procedures, eligibility requirements, return instructions, shipping responsibilities, and refund process.

We review requests involving:

  • Decorative items damaged during shipping.

  • Products with manufacturing defects.

  • Incorrect ornaments or decorative products supplied.

  • Missing hanging accessories or components listed as included.

  • Decorative items that are materially different from their descriptions.

We generally do not accept returns or exchanges solely because of a change of mind or preference when the product was supplied correctly and is not defective.

This restriction does not apply where applicable law provides cancellation, withdrawal, return, or other mandatory consumer rights.

If an item arrives damaged, defective, or different from your order, please contact us with your order number and relevant details. Photographs may help us assess the issue.

Please obtain return instructions and the applicable return address from customer support before sending an item.

Nothing in these Terms or our store policies limits rights or remedies that cannot lawfully be excluded.

9. CUSTOMER ACCOUNTS

Where account features are available, you are responsible for keeping your login details confidential and notifying us if you suspect unauthorized access.

We may restrict account access where reasonably necessary to investigate fraud, protect security, or address unlawful activity, subject to applicable law.

Please do not share sensitive account or payment credentials in ordinary customer support messages.

10. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Website content may include text, photographs, graphics, logos, product images, decorative designs, ornament illustrations, product descriptions, and other visual materials protected by intellectual property laws.

Rights remain with the relevant owners. Accessing our website does not grant ownership of its content.

You may use the website for your personal shopping purposes. Reproduction, distribution, modification, or commercial exploitation of protected content requires the relevant rights holder's permission unless otherwise permitted by law.

11. PROHIBITED CONDUCT

You must not:

  • Place fraudulent orders or knowingly submit false information.

  • Use another person's account or payment details without authorization.

  • Upload malicious software or attempt to compromise website security.

  • Disrupt the website or interfere with other users.

  • Collect personal information through unauthorized means.

  • Infringe intellectual property or other third-party rights.

  • Use our services for unlawful activities.

We may take proportionate action to address suspected misuse, including restricting access where appropriate and legally permitted.

12. THIRD-PARTY SERVICES AND PRIVACY

Our store uses third-party services to support functions such as hosting, payments, shipping, analytics, and advertising.

External services may have separate terms and privacy policies.

Links to external websites do not mean we control their content or practices. Please review their terms before using them.

Our Privacy Policy explains how personal information is handled in connection with Weprano.

Nothing in this section removes our responsibilities for services we provide or obligations that apply under law.

13. WEBSITE AVAILABILITY AND LIABILITY

We aim to maintain a functional website, but access may occasionally be interrupted by maintenance, technical problems, or circumstances beyond our reasonable control.

To the extent permitted by law, website features are provided on an "as available" basis without a guarantee of uninterrupted or error-free access.

Where legally enforceable, we exclude liability for indirect, incidental, special, or consequential losses arising from website use.

These exclusions do not apply to fraud, intentional misconduct, liability that cannot lawfully be excluded, or mandatory consumer rights and remedies.

They do not remove any express product commitments made to you.

14. RESOLVING CONCERNS

If you have a concern about an order or our services, please contact us so we can review the matter and seek a resolution.

These Terms are subject to the laws applicable to the relevant transaction.

If a dispute cannot be resolved informally, it may be brought before a court or authority with jurisdiction under applicable law.

You retain any mandatory right to bring a claim in a forum available under applicable consumer protection legislation.

15. UPDATES TO THESE TERMS

We may update these Terms to reflect changes in our services, product collections, website features, or applicable requirements.

Revised Terms will be published on this page with an updated date.

Changes will apply prospectively and will not retroactively remove rights arising from an existing purchase. Additional notice will be provided where required by law.

16. CONTACT AND BUSINESS INFORMATION

For questions about these Terms or an order, please contact us:

Store Name: Weprano

Website:
https://weprano.com

Email:
service@weprano.com

Phone:
+1 9202763374

Operated by:
Guangzhou Yuexin Network Technology Co., Ltd.

Business License Entity:
Guangzhou Yuexin Network Technology Co., Ltd.

Registered Address:
Unit A46, Room 602, No. 69 Xianlie Middle Road,
Yuexiu District, Guangzhou, Guangdong, China

For order-related inquiries, please include your order number and the email address used at checkout.

Thank you for shopping with Weprano. We appreciate your trust and are committed to providing a clear, reliable shopping experience for decorative ornaments, seasonal decorations, and meaningful keepsake gifts.